Fusion Homeware & Gifts

I wrote to the Store Manager a formal letter of complaint and it has been just on two weeks and there has been no response! Time to name and Shame if they can\'t be professional enough to write back or respond about a complaint about your staff member “Vanessa Hall” on Saturday the 5th of December 2015. My Fiancé and I visited your Point Cook Store “Fusion Homewares & Gifts”. We entered the store and there were roughly six customers in the store, we were not greeted or even acknowledged upon entering, although others were. I always take notice of Customer Service especially after working and Managing in Retail over a ten year period. I proceeded to look around the store and found some coasters I liked and carried them in my hands as I looked around. Vanessa was attending to get stock from the back room and I walked past that area and I heard a very abrupt “I’ll take them and put them on the counter for you.” I was quite shocked at the rude way I was spoken to, as there was no hello or pleasantness about her attitude. I said “umm yes you can in a shocked state.” My partner said to me “wow that was rude” as I continued to look around. Vanessa wasn’t as unpleasant to other customers, but just my partner and I, I couldn’t understand why. After looking around we proceeded to the counter to purchase the two coasters I was purchasing for a client, as she was after more. There was a lady being served before us and Vanessa was being very pleasant and friendly towards the lady, which was lovely to see. Once the lady left we were next to be served. I smiled as always and put the coasters forward that were on the counter. Her personality had completely changed “Again” toward my partner and I. She took the coasters and scanned them and as I paid via Eftpos I thought I would make conversation and said politely “you guys don’t have as many homewares as you usually do.” Vanessa said rudely “excuse me”, I repeated politely again “you don’t have as many homewares as you usually do.” She immediately became aggressive and along came the very unnecessary attitude again. She said “umm well we do actually, we have more now than usually, we have this range and this range etc...we sell the most stock out of all Stores.” I said whilst shocked in her behaviour and still politely “oh ok, I just noticed you have moved all the cube shelving that used to be on your floor area (where there was now furniture).” Vanessa aggressively stated “Well we are a furniture and homewares Store.” Again I was taken back by her rudeness. I said again politely “I’m sorry I wasn’t having a go at you, I was just stating what I thought, I wasn’t having a go at you.” Vanessa then screwed up her face and said “well umm we do have plenty of stock! I think I would know as I work here six days a week!” I said to Vanessa “I’m sorry but can I please have your name?” She said “NO” I don’t have to give you that!!!” I said “ok, well can I please have your manager’s name?” She again replied “NO” I don’t have to give you that either”. By this time people in the store were listening and they too glanced over shocked at how I was being spoken to. My last words where “I can’t believe how rude you’ve been, It was completely unnecessary.” I walked out with my partner and I was still in complete shock of how I had been spoken to and looked down upon. I was simply trying to make conversation about an observation that not only I’ve noticed but my clients have noticed too. After we left the Store I even had a nice couple come up to me to see if I was ok and that they were also appalled by the Staff member that spoke to me like that.Vanessa Hall’s Customer Service was beyond unacceptable, and a real disgrace especially to be the face representing your company. I would like you to know that this is a formal complaint put forward about Vanessa Hall and I would expect your company takes some form of action. SHAME ON YOU VANESSA HALL AND MANAGEMENT OF FUSION HOMEWARES